Contact Us

Railroad emergencies
To report emergencies, grade crossing signal and gate malfunctions or anonymous crime tips

Careers with BNSF
For information on employment opportunities and recruiting events

Existing customers
For assistance with your shipment, billing, or bnsf.com tools

New customers
For information about becoming a new BNSF Railway customer

Real estate
For questions regarding the purchase, lease of, or access to BNSF real estate and any other property management issues

Community questions
For community issues or concerns regarding BNSF Railway operations

News media/public affairs
For corporate communications, regional media contacts and news releases

Government affairs
For contacts for federal, state and local officials and agencies

Suppliers
For accounts payable, sourcing and supply contacts and information

Asset disposition
BNSF disposes of its scrap and surplus equipment through auction at http://auctions.bnsf.com

General Inquiries
Please call 817-352-1000 if you don't see what you're looking for on this page.

Comments or suggestions
Submit your ideas, comments or suggestions

BNSF Railway Corporate Headquarters
2650 Lou Menk Drive
Fort Worth, Texas 76131-2830

Telephone operator/Directory assistance: 1-800-795-2673